Support & Help Center
Answers to the questions we get most. If yours is not here, write to us.
Email us
Tell us which game or app, your phone model and what happened. A screenshot helps.
Write to supportLibero
How do I delete my data?
In the game, open Settings ▸ Delete account. It deletes your leaderboard entry and gameplay events from our server and clears all game data on your phone. You need an internet connection for this. You can also email us and we will do it for you.
I bought No Ads. How do I get it back on a new phone?
Open Settings ▸ Restore purchases while signed in with the same Apple ID. This brings back No Ads. Coin packs are used up when you spend them, so they are not restored.
A purchase did not arrive.
Close the game completely and open it again with an internet connection. A purchase that was interrupted is delivered on the next launch. If it is still missing, email us with the date of the purchase. Refunds are handled by Apple at reportaproblem.apple.com.
Can I move my progress to another phone?
Not yet. Your coins, cards, level and settings are stored on your phone, so a new phone starts fresh. No Ads can be restored as described above.
Why did I lose an online match I did not finish?
Leaving an online match, losing your connection, or keeping the game in the background for more than about ten seconds counts as a forfeit. Your opponent wins, and the entry fee is not returned.
How do I turn off notifications?
Libero only sends reminders scheduled on your phone, such as your daily gift. Turn them off in your iPhone's Settings ▸ Notifications ▸ Libero.
How do I stop personalised ads?
Go to Settings ▸ Privacy & Security ▸ Tracking on your iPhone and turn tracking off for Libero. You will still see ads, but they will not be personalised. Buying No Ads removes the ads that play on their own.
Kudo
Kudo has its own help center at getkudo.co/help.